Most items are returnable (see return restrictions and reasons below) for any reason. Our Returns Department must be notified of all returns. Items must be returned within 30 days of original date of receipt. No returns will be accepted without notification (Return without prior authorization below). You may notify the returns department by email at jwilliams@serviceofficesupplies.com or calling (432) 337-4451. We are committed to customer satisfaction. If your items are damaged, defective or incomplete, a request for a return or refund must be made within 5 business days of the original date of receipt. In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly. Customers are welcome to request a return on applicable items within 30 days of original date of receipt. Requesting a Return Authorization Number To return an item, e-mail us at jwilliams@serviceofficesupplies.com to obtain a Return Authorization Number. Please provide the following information in your e-mail: Invoice Number Item(s) and quantity you wish to return. Reason for the return. We will e-mail you return instructions, including a Return Authorization Number. In the event you are returning something due to damage, manufacturer defect or an error on our part, we can also e-mail a UPS mailing label to return the items at our expense. Packaging and Sending Returns Once you have your Return Authorization Number and a return address, carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package. Please do not write on the product packaging. Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure we receive it. Once received by us, Service Office Supplies.com accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost in transit. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely. Return Restrictions Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items: hygiene and consumable products (food, beverages, cleaning supplies, medicinals). These products will only be accepted in the event of a manufacturer's defect or an error on our part. Return Reasons If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping costs. Please be aware that when returning a product shipped, our actual outbound shipping costs will be deducted from your return. You will be responsible for the cost of returning the item to Service Office Supplies If we sent you a defective item, an incorrect item, or the item was damaged in shipment, we will arrange for the merchandise to be returned. If your order is incomplete, or you do not receive your order in a reasonable time frame, please contact us within 4 business days and we will investigate and, if necessary, process a replacement.